All items are carefully inspected to ensure they meet our quality guidelines. As all products are individually handmade in small batches, slight imperfections, color variations & air bubbles may appear naturally. This makes each creation unique and does not affect the use of the product in any way.
We can offer an exchange or refund as long as it is returned within 14 days of receipt, pending eligibility.
To be eligible, the products must be in the same condition as received, unused, in its original packaging. To log your return request, please send an email to [email protected]. (Please provide a tracking number)
Items can be returned via either:
PAXI
(P6659) PEP RICHARDS BAY TOWN SQUARE
Shop 19, Town Square Centre, Cnr Bullion Boulvard &, Krugerrand Grove & R619, Richards Bay, Richards Bay, Kwazulu-natal, 3900
OR
PUDO
Meerensee Filling Station
51 Anglers Rod, MeerEnSee Richards Bay
Once we receive and inspect the order to confirm its eligibility, we will notify you of the approval or rejection of your refund. Your refund / exchange will be processed within 3-5 days. In the case of refunds, the same payment method previously chosen at checkout will be used. If payment was made via EFT, we kindly request a bank letter confirming account details.
Please note:
Items on Sale / Promotion or marked as 'Limited Edition' are not eligible for exchange or refunds.
We are unable to reimburse postage costs.
CANCELLATIONS
Cancellations are accepted within 24 hours of the moment you placed your order, provided the order has not yet been shipped.